Fulfillment Policy

 

1. Service Delivery & Notice Period

Our agency provides professional sales and marketing services on a month-to-month basis. Clients may pause or cancel services with a minimum of two weeks’ notice before the next billing cycle.

2. Service Fulfillment Commitment

If services are not delivered as scheduled due to our agency’s delay, we will ensure the agreed-upon services are fulfilled at a later date. No additional charges will apply for delayed fulfillment on our end.

3. Billing & Payment Terms

• Services are billed on a month-to-month basis.
• Invoices are issued at the start of each month, and payment is due within 5 days of the invoice date.
• Clients who wish to pause or cancel services must provide a minimum of two weeks’ notice before the upcoming billing cycle.

4. Refund Policy

Refunds will only be issued under the following conditions:

• The client has been invoiced for the month and, at the beginning of the billing cycle, requests a pause or cancellation with the required two-week notice.
• No refunds will be granted for mid-month cancellations, pauses, or changes once services have commenced.

5. Force Majeure (Uncontrollable Events)

We are not liable for delays or service interruptions due to weather conditions, natural disasters, or other unforeseen events beyond our control. In such cases, services will be rescheduled when feasible.

6. Dispute Resolution

Clients must first contact our support team to resolve any disputes regarding service fulfillment before initiating a chargeback or dispute with Stripe. We will work to address concerns in good faith.

By using our services, you agree to this fulfillment policy. For any questions, please contact us.